Pudentame wrote:
> I have a kiosk machine where customers can place their camera memory
> cards in a slot and select images to send to the printer. At least
> once a week, a customer will put a Memory Stick Duo card into the SD
card
> reader slot and have it disappear inside.
This sounds more like poor management more so than a "subordinate" issue.
Had management taken the time to correct a known hardware issue and make
it
idiot proof none of this would even be an issue.
> Cor****ate POLICY calls for the lab operator to greet every customer
> and provide necessary assistance (i.e. "this card goes into THAT
> slot"). That's all it takes ... other than "If you have any other
> questions,
> I'll be here to assist you."
>
> My "subordinates" don't do that, despite repeated "training" &
> counseling sessions. They've learned there's nothing I'm allowed do to
> enforce this cor****ate policy.
>
> SO. We end up with a memory card lost inside the wrong card reader.
Run a drywall screw through the back or make a plastic stop and glue it
in.
Problem solved.
> The way to get the card out, once it's lost in the reader, is to turn
> the kiosk power off and disassemble the kiosk to the point were you
> can remove the memory card reader (push a button and slide the receipt
> printer out; push another button and slide the card reader cage out;
> remove a thumb screw & slide the SD reader tray out of the cage &
> disconnect the USB cable). You can then hold the card reader with the
> opening down & the MS-Duo card will fall out. Reverse the steps for
> re-assembly.
Here's even another solution. You might be using the wrong reader and all
of this could be avoided. Or even better, use an external USB type and
have
it securely mounted in a tamper proof enclosure on the side of the kiosk.
It seems there are a 1001 solutions to this problem other than *****ing
about it and casting blame.
Rita
