Re: Pentax UK - useless customer service?

Peter <peter0o0o0o@[EMAIL PROTECTED]
> wrote:
>
>I sent in my Pentax DL DSLR about a month ago.
>
>The fax # for their service dept 01753 792794 turns out to go
>"upstairs" where somebody presumably puts them in the bin.
>
>The phone # 01753 792731 is useless. Just an automated switchboard
>with an answering machine most of the time.
>
>01753 792792 is better but the person dealing with it has a almost
>permanent answering machine.
>
>They've had the camera for a month now.
>
>Unfortunately Nikon UK proved to be even worse, last time I had a
>Nikon camera.
>
>Is this normal?


I have never used Pentax UK service for digital, but their service for
film cameras was reasonably good.  

As for Nikon UK, their service for film and digital cameras is, and
has always been, atrocious.  Nikon offers a Pro scheme were you pay an
annual fee for better service, but in my experience the Pro service
was actually worse.